Return & Exchange Policy
At Flex Outfit, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help!
Return & Exchange Eligibility:
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You can request a return or exchange within 3 days of receiving your order.
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The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
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Returns or exchanges will not be accepted if the product shows signs of wear, damage, or alteration.
Non-Returnable Items:
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Discounted or sale items
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Underwear or personal wear
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Customized or special-order products
How to Request a Return or Exchange:
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Contact our support team via Facebook page, Instagram DM, or customer care number within 3 days of delivery.
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Provide your order number, reason for return, and a photo of the product (if applicable).
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Our team will review your request and guide you through the process.
Refund Process:
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Refunds are issued only if the product is unavailable or damaged before delivery.
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In case of approved returns, customers can opt for exchange or store credit.
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Delivery charges are non-refundable.
Delivery Issues:
If you receive a wrong or defective product, please contact us immediately — we’ll arrange a replacement as quickly as possible.
Flex Outfit reserves the right to update or modify this policy at any time without prior notice.
For any assistance:
📞 Customer Care: +880 1967-129882
📩 Email: help.flexoutfitbd@gmail.com